FAQs

What is a ‘dog concierge’?

Dog Days offers the kind og help you would get from a trusted friend or family member. Someone who understands your needs, and your dog, and is consistent, trustworthy and available. We chose ‘Concierge’ as the level of service you get at a lovely hotel is premium, it’s well researched, timely and, above all - makes you (and your dog) happy and comfortable.

Why do you need to be a member to gain access to services?

We chose to create a subscription service to offer you a level of commitment that gives you peace of mind. It allows us to plan for three months the training your pup requires, the cadence that becomes a comfort in your week, and it creates a trust-based experience between us all. Being a member gives you access to so many dog related services in one place. No need to call, text and arrange your calendar with lots of different services, or people - we can help with it all.

What accreditations do you have?

We are a certified member of the Pet Professional Guild Australia and the Pet Industry Association of Australia.

What is so different about Dog Days?

Our local approach means we guarantee less time in the car for your dog. We’ve seen some dogs (thanks to airtags) in vans for up to three hours out of a full day of doggy day care! We guarantee your dog will only be in the van for an hour total, of any day (unless we are headed on an adventure, and you have approved the drive time). We have harnesses and secure dog seat belts in the van, to ensure maximum safety. We use gentle methods of training that use positive verbal reinforcement dog psychology hypoallergenic treats and a slow approach that creates a bond built of trust and mutual respect. We will not pull, yank, force, use negative language or ‘dominance behaviour’ methods, ever. We will review your dog’s interactions and give honest feedback, suggestions and appraisals.

How many dogs are on a group walk?

We walk a maximum of four dogs per walker. In NSW this is the maximum number of dogs you can walk on lead. We will always introduce the dogs slowly to their pack mates before walks, and whenever there is a new dog. We will change the pack walks depending on temperament and friendships that the dogs have to ensure they are happy, safe and get a really good rumble if that’s what they like.

What times do you walk the dogs?

830am-430pm, Monday to Friday. We usually break down the day into two walks in the morning and two walks in the afternoon. Other services can be booked in for early morning, late afternoon or from 11am-2pm. We can also add services like turn down (cleaning), onto walk times.

Do you walk dogs on weekends?

Please give us a call and we can discuss a bespoke plan for you and your dog.

Do you walk dogs that are not desexed?

Yes. It always depends on the dog, and our groups. Unfortunately we can’t take female dogs in season, unless on a solo walk, on lead, for her safety.

Excited new pup parent - can you help?

Ohmygosh, yes please! We can assist with sleep set up, toilet training, food prep and nutrition, training, home assessment and socialisation.

It’s raining. Do you still walk the dogs?

We sure do! On really rainy days, we offer a dry off service for you, so your mate isn’t running mud around the house.

Where will you walk my dog?

We will walk your dog based on breed, age, your knowledge of enrichment and need as well as time of day, or season. We do not walk dogs in summer in the middle of the day, unless we drive to Centennial park, where there is shade. We will only allow your dog off leash with your approval, or once we ascertain they have recall and social skills that keep them safe.

Popular places for dogs

Marks Park
Coogee
Bronte gully
Centennial Park
Cooper Park
Rose Bay beach
Kutti beach
Local street sniff walks

Do I have to give you the keys to my house?

You can let us know what level of interaction we can have with your home. If you would like to leave a key in a secure (lockbox) location, or give us the code, we will ensure privacy of information is paramount. If you would like us to pop in and out, only accessing the front yard, or area, we can do that. Whatever makes you feel comfortable. If you would like to hand over your dog personally, all good.

What insurance does Dog Days have?

Dog Days has both Public Liability and Professional Indemnity Insurance.

What is a turn-down service?

We can clean your dog’s bowls, blankets, bedding, toys, leash and collar. Vet’s recommend this clean happens weekly, to reduce smell and germs, but sometimes all you need is a monthly cleanup. Let us know if we can assist you with a hotel quality turn down.

I need help taking my dog to the groomer - what does that look like?

No worries, we can help. If you could book your pup in for a groom, with pick up

How do I book my services?

Start at the membership page. Choose the package best for you. You’ll removed an email to log in, and once you’re logged in, you can select the services that make your life easier.

Can I add more services than those included in the package?

You sure can. Adding a service is simple. Log in, go to ‘My Bookings’ or here. You can see what you have coming up, and scroll down to select more options.

What if I have more than one dog?

Lucky you! Let’s have a chat about what we can do for you. We offer discounts for multiple dogs in the family. Reach us on hello@dogdaysconcierge.com.au or 0401 311 128.

What does a vet visit look like?

Vet visits can be super stressful, for you, and for your best friend. We can take some of that stress away. We pick up your dog and drive (or walk, depending on the distance) to the appointment. All you have to do is give us at least 24 hours notice and book in the appointment in your calendar. VIP members receive a vet visit free each month.

How will my dog be transported to and from the vet or groomer?

We have a brand new van, equipped with safety measures for a comfortable ride for your dog. If we need to crate your pup for more security/a sense of comfort, we can.

We have harnesses and secure dog seat belts in the van, to ensure maximum safety. The van is fully bump proof, fitted out with rubber and soft mats for sitting. Our van is air-conditioned.

We have stairs to assist larger, smaller, elderly and nervous dogs to walk into the van. Empowering them to enjoy the car ride if they are nervous. We can collect your dog from anywhere in the Bondi, Bronte or Tama areas, and transport to vets within a 20 minute drive. If longer, call us to discuss.

What training methods do you use?

As a member of Pet Professional Guild Australia and in accordance with the Guiding Principles ‘Members understand Force-Free to mean, no shock, no pain, no fear, no physical force, no physical molding, no compulsion based methods are employed to train or care for a pet’. The behaviorists we engage are Delta Dog Certified, and use gentle, positive reinforcement approaches. Learn more here.

My dog has some behavioural issues. How can you help?

We can assist to make life with your dog more enjoyable. We can review your current training, living environment, external factors, diet and interactions. This is included free when you join as a VIP. We can help with:

Recall
Walking on a loose leash
Enrichment
Barking
Digging
Learning to stay
Leave/Leave it
Jumping
and more

Please send us an email hello@dogdaysconcierge.com.au and let us know how you’re going with your dog, we’d love to help. Let us lead!

What treats do you use?

Our commitment to the environment, and the welfare of all animals is shown through our choice of food products.

We use:

Scratch (B Corporation)
Ziwi Peak (New Zealand made)
Australian Meats (ethical game and invasive species)
Doggy Balm Co

Let us know if you have recommendations for ethical, local treat companies! We would also love to know what your dog’s favourite treat is.

I’d love to join your team, do you have availability for a new team member?

Thank you so much for your interest. Please send through a CV or cover letter to hello@dogdaysconcierge.com.au and let us know all about yourself.